Customers that have integrations created prior to Jan 15 2021 will need to do this step in order for Project tickets to work.
1. Log into ConnectWise and navigate to Security Roles and open your Traceless Security Role
Expand ‘Project’, and locate ‘Project Tickets’
Use the dropdowns to change the Add/Edit/Inquire Level from ‘None’ to ‘All’
2. Navigate to the Setup Tables -> Manage Hosted API Setup
Add the following text after [cw_id]
&mode=project
3. Hit Save
