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Service Requester Identity Verification
Service Requester Identity Verification
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Written by Gene Reich
Updated over a week ago

Service teams can use Traceless to verify the identity of customers that are calling for password changes or privileged changes around data access, etc.

To start, open a service ticket to access the Traceless App. Click on MFA

Our application automatically pulls the cell phone from the primary contract record of the ticket. Traceless does allow other methods of sending user identity challenges. You can see these options by clicking on the down arrow.

After deciding the method of sending the identity challenge, hit SEND CODE. Once the service requester reads the correct code back to you, hit MARK VERIFIED.

Please note that Traceless leaves an internal audit trail of all activities.

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